You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be unused, unworn, and in its original packaging.
Proof of purchase (order number or receipt) is required.
Certain items such as sale items, personalized/custom products, or hygiene-related goods cannot be returned.
Exchange
If you received a defective or incorrect item, please contact us within 14 days of delivery.
We will arrange an exchange or replacement at no additional cost.
Exchange requests are subject to product availability.
Process
To request a return or exchange, please contact us at: 📞 +92 3452621551 📧 Return@lushaura.pk 🏬 Return Address: House 690-A, St 17-D, Mehmoodabad 5, Karachi
Our team will review your request and guide you through the process. Refunds (if applicable) will be issued to your original payment method after inspection.